FAQ


Where do you Ship?

Shipping is available within Canada and the US.  For shipping fees outside of these countries, please contact me at hello@knottyhouse.ca.

 

How long does it take to ship my order?

Once your order is received, it will be shipped out within 1-2 business days.  I always aim for same or next day shipping, but it is highly dependent on order volumes that day.  Once shipped, your item should arrive between 1-7 business days for Canadian orders and 4-9 business days for US orders. 

 

Will I have to pay customs and duty charges?

Knotty House cannot be held responsible for any brokerage, duty or taxes that may be applied to your purchase outside of Canada.  Customers are responsible for any associated fees when choosing to purchase from another country.

 

What are my payment options?

We accept all major credit cards and Paypal.  If you are a Canadian resident, you may also send your payment via email money transfer to hello@knottyhouse.ca.

 

RETURNS & CANCELLATIONS

We gladly accept returns, exchanges, and cancellations. Just contact me within 14 days of delivery of your items and ship items back to me within 30 days of delivery.  **Shipping costs are the responsibility of the buyer**  You may request a cancellation of your order within 24 hours of purchase.  
PRE-ORDERS
Any items purchased as a "pre-order" are non-refundable, unless the seller agrees to a refund. Pre-ordered items may be cancelled within 24 hours of purchase.