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Where do you Ship?

Shipping is available within Canada for a $12.00 FLAT RATE to BC, Alberta and Saskatchewan.  All other provinces and territories ship for the rate of $15. All Canadian orders are shipped via Canada Post Expedited with $100 insurance.  Extra insurance can be provided upon request at an additional cost.  Buyer accepts all the risk for lost or damaged items.  Shipping to the US is a $16.00 flat rate.  Please note that small US shipments may be shipped by an untrackable service, unless tracking is requested by the customer at an additional charge.  US shipments may have extra duties and taxes at delivery, and customs delays may occur.  We are not liable for delays and fees that are incurred to the customer. 

For shipping fees outside of these countries, please contact me at


How long does it take to ship my order?

Once your order is received, it will be shipped out within 1-2 business days. I always aim for same or next day shipping, but it is highly dependent on order volumes that day.  Once shipped, your item should arrive between 1-7 business days for Canadian orders and 4-9 business days for US orders. 


Will I have to pay customs and duty charges?

Knotty House cannot be held responsible for any brokerage, duty or taxes that may be applied to your purchase outside of Canada.  Customers are responsible for any associated fees when choosing to purchase from another country.


What are my payment options?

We accept all major credit cards and Paypal.  If you are a Canadian resident, you may also send your payment via email money transfer to



We gladly accept returns, exchanges, and cancellations. Just contact me within 14 days of delivery of your items and ship items back to me within 30 days of delivery.  **Shipping costs are the responsibility of the buyer**  You may request a cancellation of your order within 24 hours of purchase.  
Any items purchased as a "pre-order" are non-refundable, unless the seller agrees to a refund. Pre-ordered items may be cancelled within 24 hours of purchase.