Where do you Ship?
Shipping is available within Canada (Flat Rate $12.00 and free for orders over $100.00) and the US ($16.00 Flat Rate). US shipments that are small may be shipped via untracked parcel services. Purchaser must contact us within 14 days if a shipment appears to be lost or damaged for a replacement to be organized. For shipping fees outside of these countries, please contact me at firstname.lastname@example.org.
How long does it take to ship my order?
Once your order is received, it will be shipped out within 1-2 business days. I always aim for same or next day shipping, but it is highly dependent on order volumes that day. Once shipped, your item should arrive between 1-7 business days for Canadian orders and 4-9 business days for US orders.
Will I have to pay customs and duty charges?
Knotty House cannot be held responsible for any brokerage, duty or taxes that may be applied to your purchase outside of Canada. Customers are responsible for any associated fees when choosing to purchase from another country.
What are my payment options?
We accept all major credit cards and Paypal. If you are a Canadian resident, you may also send your payment via email money transfer to email@example.com.
RETURNS & CANCELLATIONS